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I was a mgr at JCP my store closed due to stupid customers with returns and theft. 1st all stores have the same policy no receipt you will get the lowest price as mdse goes on sale weekly. It Is your responsibility to keep your receipt not the stores the receipt is stored up to one yr on credit then gone millions of shoppers a yrs not stored for cash 2nd for on line orders someone pays for FedEx you order it you pay for it 3rd for debit / credit returns it gets transmitted to your bank 12am do not include holidays/or weekends get a clue go to your bank !!!! 4th the stealing is out of control that includes used & worn mdse. Would u buy worn/ used broken items why should a store take it back go to the vendor have them replace it. That goes for all jewelry too you wore it u own it I don't know what skin decreases u have. It's like returning used undergarments or open packages. Work in retail during the holidays it will open your eyes. Be nice they have to clean up after u. They r only trying to stay in business all companies have pickles don't pinch the penny!!!!