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my mother purchased a one way bus ticket from Cheboygan Michigan to Oklahoma City and she is still waiting at the bus stop and the bus has not showed up and it says what date and time to show up at the bus stop so she showed up an hour early and she is still waiting the bus is so far almost an hour late and it still hasn't shown up and when I tried to track her bus it said that there are no buses scheduled. I need to know if we have been ripped off on that non-refundable ticket?