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Like other bad reviews, I was told each Ace store was privately owned . The female cashier I dealt with Saturday morning at the Canby, Oregon store told me I would have to take the hand operated lawn edger back to the store it was purchased from. It was a gift, so no receipt. I did not know which Ace store it was bought from. She went back six months on her computer to find out if it was purchased at this store. She said one was sold in August, I need a receipt. I did not want cash, I just wanted to exchange for something else. Oh well,sorry, nothing I can do. Who cares which Ace store it was bought at! I thought Ace was a national brand. The Ace name is all over the tool. I spend hundreds a year there with the preferred customer card. Oh well, sorry, no more purchases from you.