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Special ordered a door when I got it there were so much damage that was done when they made the door like a big gap at the top where you could see daylight. It was not square. There was a large dent in the front and chipped brick molding where they caused the damage while putting the brad nails in it. They asked to see photos I sent them and was told someone would contact me. Four weeks later someone contacted me after I called Home Depot they said I had to contact their third party who was Jeld-Wen, Inc.They told me they would send me a paper to sign to replace the door the following day and three days later still no email with a letter attached. I called Home Depot and told them I was bringing the door back and get a refund. i was told do not bring it to the store in Hagerstown, Md. because they will not give me a refund I have to get it from their third party vendor. I read on line if Jeld-Wen, Inc gives you a refund it will only be in the amount they were given meaning Home Depot will keep their cut so you get no full refund. I paid Home Depot it is for them to make my order right or give me my full refund.If I used their store credit card I would never get my money. If I paid cash I would not get my money back. thank God I used my bank issued credit card because I called them when I realized for a month I was getting the run around. they told em the merchant was Home Depot and they are liable for issuing my refund. I may have to wait up to 3 months,but they said I will get my refund.I will never get any thing like windows or doors or any appliance from Home Depot especially after reading the complaints and from the way I was treated with the way they handled my door order.They only care about how they can cheat you out of your money not making sure they make their customers happy.They have very poor customer service. they want your money now,but they make you wait.The man who placed my order was very nice,but failed to tell em if I have any issues with my door I had to deal with their vendor who made the window that they would not deal with them.