Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Please help. I have NO idea what to do, my Ulta HATES me and my mother simply because we asked corporate if maybe that store could benefit from a security guard, they must've agreed since in a few days they hired one... My almost 70yr old mom was there when it was robbed 1 wk after it opened... Apparently this got the manager in trouble, not our intention, we want EVERYONE to be safer, including employees, and when they get robbed AND have to chase after those people themselves (this leaves no employees in the store, leaving the customers inside free to steal items too!), well, that's not safe for them, I couldn't imagine a retail job where I also was expected to chase after someone who just robbed the store.<br /> Anyways, since then, I try to avoid making my mom go there and buy from amazon or Sephora or other places with free shipping, but with 21 days of beauty, just this 1st day I buy an eye serum and Setting Spray and do in-store pick up, when my mom brings it home and I start my skincare and get to my eye portion... NO SERUM IS COMING OUT, I look inside, and there's no pump going from the serum in the bottle to the nozzle, so it's not gonna work... AND it had a weird consistency too, like it was expired or something.. so I finally finish my makeup, and go to try the PUR setting spray, which I've never tried, and the spray starts coming out like 1/2inch instead of the 1ft-18in most spray, I keep spraying thinking it just needs like some momentum or whatever, it just needs to get warmed up, NOO, it starts pouring out the opposite side than the sprayer and down my hand, OMG it was horrible, I guarantee you that wasn't how all bottles preform, or else PUR WOULD NOT have put them on the market, they would've eaten the profits and remade the bottle and nozzle. Coincidence that BOTH my products were completely screwed up and missing pieces/tampered with at a store that dislikes my family... IDK..<br /> <br /> BUT i want to return these, and I ordered them online and did instore pickup, so how do i do it?