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I ordered a Samsung Galaxy Buds in May, 2019. Wasn't working properly so i called them up. They asked me to send it in for replacement. I mailed the accessories on June 22, 2019 and made countless phone calls but haven't received the replacement yet. Every time i call, they keep on making false promises. Worst customer support or conflict resolution. Don't bu Samsung products, if you like to buy it then order it from 3rd party website but never from their own website or store.