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Just tried to return a dog collar that I bought online, I had the receipt with me that came with the package. Manager refused to refund with the original payment method as he said I needed a Petco loyalty card #. I have never had one. He said you can't order online without one. I don't think so! So here I have a gift card to a store I don't want to shop at anymore. I usually shop at Petsmart and will continue to do so after this, which I told the manager. Store was 5020 N Nevada Ave. Colorado Springs, CO