Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I purchased an electric bug zapper last year at Ace hardware in Ord Nebraska and needed a replacement bulb for it this year. They did not have the replacement bulb in Ord but I found one in Lincoln Ne at another Ace Hardware The bug zapper did not work with the new bulb so I took just the bulb back to my local Ace Hardware in Ord. She said we cannot return this bulb because I bought it in Lincoln. Seriously!! I bought the bug zapper here that no longer works and wasn't even asking for a refund on it just the bulb. <br /> The person told me each store is owned privately and therefor I had to take it back to the Ace I purchased it from!!! Why call yourself an Ace Hardware then. I'm suppose to take it 170 miles back when you didn't carry a part for something I purchased at your store! What ever happened to customer service. She said she couldn't give me money for something they didn't sell. I said you would have a bulb for the bug zappers you sold. I read all the store policy I could find and found none on the nonsense she told me. I'm not sure they will see any more of my dollars. Be ware shoppers Ace Hardware is not a chain after all. Fine I'll shop at big box stores tried to shop at small hometown store but it bit me.