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Had a flight to New Orleans July 18 -21st. Hurricane Barry started as you know. However, due to it clearing and floods still an issue. I thought to cancel my flight because I purchased their insurance (just in case) to get a refund. People, don't be fooled this is only if the airline cancels your flight due to a hurricane or disastrous event occurs. This is a non-refundable ticket for people who change their mind. No refunds on a personal issues.. unless you're in the hospital. You will have to file a claim with the doctor's note or the airline has to cancel all flights. Horrible. It's very vague and the people who answer the phones know it and you can tell they feel bad.