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I donate tons of stuff to our local Goodwill and have had trouble multiple times returning non working items and things that don't fit. I'm all for non profit organizations who help people however I think it's sad that the people who give and give to help make them possible get treated this way over things that are donated in the beginning. The return policy definitely needs to be changed. Also, I have seen so many clothing items with broken buttons and zippers and the worst is dirty clothing. Unacceptable...