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Ordered a pair of keds sneakers online. First it took forever to get the order. Second inside the soft envelope was a damaged shoe box held together with two pieces of yellow strapping holding it together. Have to return shoes due to wrong size. Was always a jcpenney customer because of quality. The last couple of years quality has gone down. When in store looking at shoes was truly disappointed. When looking at shoe boxes, some boxes had one shoe others were empty. Totally unorganized. Dont shop there much or order much anymore.