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I have had a pretty bad experience with petco customer service. I had ordered online and the order never reached me. Calling them on thier helpline number takes hours to get through and when I got through, one of the customer care person hung up the call after listening to my issue. Now I am trying to follow up with them for my refund, to which they said I would receive a mail on my refund processing that I haven't received since last 2 days.I will give them a benefit of doubt and wait for another 5 days, to wait for the refund, in case it directly comes in my account else would have no choice but to again waste my time calling customer care service.