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Samsung REFUND? That's a joke, don't try to get the manufacturer warranty to work or even get a refund from them. It's incredible, I took my new TV to the Samsung authorize repair shop on 11/28/2018, around 12/4/2018 they told me that a ticket with Samsung was created because it was an issue with the screen and Samsung was not replacing the screen, I'll either get a new tv or a refund. Well, since 12/4/2018 I'm still waiting, nearly months later I don't have a straight answer, incredible that a company as big as this one and with the reputation that it has cannot give me a definitive answer. During that time, the original ticket was changed 4 or 5 times (I lost the count) in the end, back in February (beginning) I got like 3 calls from Samsung to tell me about the refund, bla,bla,bla, a check will be issued, I need to go in to th site and fill in some information, it was a pain because there was an error on the form but the page didn't show it, so, again, call them, they told me how to submit without the error. Then an email came saying that I need to mail, what??? Mail, what happen to load documents into the site????? I had to mail some photos. Then, 3 - 4 days later I got another email saying that they're waiting for me to load the documents, what? Are you kidding me? So I load the documents and send them by MAIL as well. The refund was approved since 2/14/2019 and the check was "issued" and the ticket was closed on 2/24/2019. But, I've not receive anything yet. On the refund service status page it still says that's been processing, but if I call the support line they say the check is out. When??? They told me to call another number which doesn't work from my area. I write emails explaining the situation and asking for another number since that one doesn't work and all I get back is sorry, we apologize, etc, please call this number, and they give me the same number, WHAT????? Are you kidding? Did you read my email? Well, guess I had to tell this story somewhere so other people laugh, because that's the only thing left to do. Guess someone there is playing with customers, and a few refunds they don't send is some money the save the company.