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I bought dog shoes for my dog at a local store and was not able to get them on my dog's feet. Since I had business on the other side of town I decided to return them to the store over their versus the store I bought them at. The manager in the store refused to return them because the receipt I was given at the original store did not have the PetCo logo on the back. I asked if he could contact the store to confirm the purchase and he refused. Since I frequently (or used to) shop their all the time I asked if I could just get a store credit so I did not have to go out of my way to return at the original store and the manager still refused. Although my receipt looked just like all the other numerous receipts I had received just without the back print he still said my receipt looked like a "liquor store receipt". I angrily left the register and walked around the store while I phoned the original store to see if they could help. When I returned to the register to confirm his name he explained that he was on the phone talking to them to see why they are using the wrong register tape...REALLY he refused to call for the benefit of the customer but willing to call to chew out his counter part who he admittedly said was a new manager (so much for team work). After leaving the store and walking to the Petsmart in the same shopping center to buy the things I needed I decided it best to go home and gather the bags of items I purchased at that PetCo location and return them. When I returned with my items I asked the manager why this policy is not posted so unknowing customers could question a non-conforming receipt at the time of purchase and in his demeaning tone he explained that I should never receive a receipt like that...but wait I did and now I am penalized for something I had no knowledge of. In my opinion the new manager in the Lakewood, CA store (Mark) made an honest mistake while the manager in there Cerritos, CA store (Tim) feel short of the the PetCo code of ethics listed on their website. Tim could have accepted my return and contacted the new manager Mark to inform him of his error so that he could correct it versus penalizing the customer. From now on I will only give my business to Petsmart.