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Worst experience ever. The bus from Orlando to Tampa at 6:35pm never came. 3 hours later I am still waiting and there is no bus. Zero customer service. Staff is rude and yells at customers 'Just go there and wait'. Wait for what, I already missed my other connection. Noone is competent enough to tell me what is the ETA in this ridiculous case! Already filed a complaint but customer service line over the phone wasn't much help. They had no clue for what reason a scheduled bus from Orlando never leaves the bus station!!!!! I am beyond frustrated