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I tried to return a make up brush in original packaging unopened and I had a receipt under 30 days. I was discriminated and laughed at by the two woman running the registers. They refused to process my return until all in line were rung up even tho I also has a new purchase. I was treated with no respect and I had to call Visa to charge back ULTA's merchant account bc ULTA couldn't even honor their own return policy. I will never shop at ULTA again. The service is the worst and the stores are just getting trashier and trashier! Open products, dropped and broken seem to be the norm. Employees have no incentive to provide a clean and classy environment to shop in. No more ULTA for me! I was a weekly shopper!