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I returned/exhanged a lightbulb to my local ace hardware. It was fine til the manager insisted I buy a considerably more expensive lightbulb than the one I had chosen, which was fine. From that point on he acted more aggressively towards me even though I was polite. When he asked if I wanted or had a reward card I said no and that I didn't want one. Then he asked for my name, phone number and street address. I told him no thank you again and he threw his hands up in the air in exasperation and told me he had to. I apologized and said I didn't know the information was required to make a return. I gave it to him, but it still felt very weird and invasive for a simple return. Very odd and pushy interaction.