Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Samsung absolutely does not have a 30 day return policy. I purchased a gift for my father for Christmas. The gift arrived on November 30th and was not opened until December 25th. Unfortunately I didn't hit the mark with the gift. Upon trying to return the product I've been told that I cannot return it as it's past their 15 day from receipt return policy. This policy is nowhere to be found, except on their packing slip which of course remained unopened with the package. When speaking with their customer service they were not helpful, and a manager was outright rude. I tried to explain to the manager that my confirmation email said nothing about their return policy, neither does their website. Below is their return policy directly from their website:<br /> Returns<br /> <br /> Samsung will accept, for return or exchange, defective or unopened merchandise purchased at Samsung.com/US, subject to the exceptions and timeframe for returns listed below. All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange. If your merchandise is not returned with all original items or if the items are damaged, Samsung may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund credit by the value of the missing or damaged items. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung Direct, in its sole discretion, to be defective. <br /> <br /> Exceptions to Return Policy<br /> <br /> &#8226; If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together. If the free promotional item is not included with the return, Samsung may in its sole discretion either reject the return entirely or reduce the amount of your refund credit by the full retail price of the promotional gift.<br /> &#8226; Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, in its sole discretion, to be defective.<br /> &#8226; If you wish to return any major appliances (Refrigerator, Over-the-range Microwave, Range, Dishwasher, Washer/Dryer) purchased through Samsung Direct, you may initiate the return within 15 days of accepting delivery of the product by contacting our customer service team. Installation and haul-away service through Samsung if available and opted for will be performed on the same day as the delivery of the product. The return period starts on the date customer accepts delivery of the product.<br /> &#8226; If you return a mobile device in accordance with our standard Device Trial Policy or the terms of a special device trial offer.