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I booked a flight & hotel package through Expedia. My husband passed away & sunscape dorado resort in Ixtapa said it was a stress free place to visit. When my friend & I arrived it was so loud & the concierge said 200 kids wasn't unusual. She & I didn't open our suitcases & called Expedia to be moved to another hotel. We were moved next door, charged $2,138 to stay there. When we returned home I called Expedia for help in not being charged for 8 days where we didn't stay. My reply was condolences regarding my husband but no refund for a hotel we never stayed in. Being a widow it financially put a hardship on me. Totally unfair & I'm very disappointed.