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ur cable company came out almost a year ago and said we needed a new router. So on January 5, 2018 I took off some 80 miles away and bought the NetGear Orbi RBK43-100NAS from Best Buy. It covered up to 6000 sq ft. the salesman bragged on this pricey $450 unit so I knew it was the one that surely would cover all our needs and we wouldn't be having to do this again anytime soon. Wishful thinking within 7 months NO WIFI and the cable guys were back out testing the lines. We were informed that our new Orbi was no longer working. Of course in disbelief, how it was still new right, and we did live almost 80 miles from Savannah's Best Buy where I had purchased it from!! Great timing I had just had shoulder surgery so my husband decided to run to the closest Walmart to purchase a router so we wouldn't be without internet and tv until one of us could make the trip. September he left for work in New York and by October I was able to make the trip to Savannah and take the Orbi back to Best Buy. I walk in with my receipt and unit. I get this whole spill about my 15 days to return the unit had passed. 15 window to return the unit..... I didn't want to return the unit in any 15 days, 30 days, 60 days, 90, 120, not ever!!!!!!!!!!!!!! I explain it stopped working. I'll just have to get it repaired then no problem. To my dismay the cashier informed me that would not be possible either because I had not purchased a warranty. I said EXCUSE ME. I'm then requesting that they pull my husband and I history for everything that I've ever purchased bc I NEVER EVER purchase anything not even to my grandchildrens toys without a warranty so there must be a mistake, go ahead please call the salesman also he will remember me and what we discussed then they tell me the salesman must have just forgotten to add it that day and their sorry but it too late to add it then. I would have to take my router and try and reach out to the manufacturer if I wanted any assistance my 15 day window was over and proceeded to give me my receipt and router as to say you can go now. Can ANYONE who made up this policy, or who enforces this policy please explain to me exactly how did or do you, would you or could you begin to think that myself or any normal human being has the capabilities to foresee that my unit or any other electronic device would, could or may be, is potentially going to malfunction at any particular given time within any future moment before the said 15 day refund policy window would expire per your refund policy prior to buying anything when one is only there at Best Buy with the need, intent and purpose to buy<br /> an item "in my case an electronic item" for a specific use? Answer that please. Honest people buy things all the time and it may ride around in their car or sit on their table and they look at it for a while and then open it to use and its a lemon, straight from the manufacture, right out the box doesn't work. Why shouldn't you have to give them another one out of your stock and you return the defective device. Who should absorb the loss, the customer because they were a little busy and didn't rush straight home and install it to see that it didn't work, perhaps they had a medical emergency and 3 weeks later they get out and try to hook it up and it isn't the right connections. Its been opened but everything is there should they not be able to swap it out? Or should you the Giant Business who sells these products? The answer seems obvious to me as a paying consumer, Best Buy. Other retailers such as Walmart, Target and many other places take most anything back regardless of the reason. They will refund, replace the item or give instore credit and they themselves deal with the manufacturer because in reality its them who are the major consumers who are buying all these large quantity of products at such huge discounts then marking them up for us small consumers to purchase and be aggravated when it doesn't work. You people at Best Buy do not want to offer any type of customer service where these products that you sell are concerned unless you can sell a warranty over and above the regular cost of the product. What that tells me is you don't believe in what you are selling. All Best Buy wants is to take in large quantity of products, mark it up and sell for a huge profit, then sit back and hope it last longer than the 15 day refund window lapse and repeat cycle. Really people come on, I didn't purchase anything with the intent of having to return it. I actually drove 80 miles, listened to your salesperson for nearly 3 hours bc I wanted a wifi router that would last us for a long time and now what I have is a non working orbi after less than 7 months and another one we had to purchase that's doing its job because Best Buy doesn't back there merchandise any longer than 15 whole days? WHY? That alone says a lot about how you feel about the type of "JUNK" you are selling. How you obviously don't care about your customers, if you will refuse to make exceptions for situations that you know are legitimate. I have been purchasing from Best Buy since I was a teenager some 30+ years now but this purchase alone with your policy and reading the other comments on this forum may have just caused this to be my last. I may not be able to control what other customers have done or are doing but I do know what my intentions were that day that I drove from my small hometown on January 5, 2018 to Savannah Ga just to make my purchase of a WiFi Router at your Best Buy, and I can assure you it wasn't just to use it for nearly 7 months and then try to return it for a refund to scam Best Buy out of money. Best Buy had something my family and I needed and wanted to purchase for our home. If not I surely wouldn't have decided on one of your most expensive units to have brought home that day. Someone commented people return items because they need the money, if I needed the money I've have rushed in to try and return it the day I found out it had stopped working instead of purchasing another one and waiting several months before coming in. The bottom line is the unit malfunctioned and Best Buy has no and isn't willing to stand behind or remedy their products unless you pay money for them to do so. And that's BOLOGNA. You are a rip off BEST BUY. Your policy stinks. It allows your company to avoid all responsibility or to have to provide any type of assistance to the consumer, Best Buy should be made to implement a new repair or replace all products for manufacture damage or malfunctioned items that are brought back with a receipt within in a reasonable time period of no less than one year like other major retailers and only then shall you be able to avoid your responsibility to the consumers and refer them outside to the manufacturer. As of now Best Buy has no customer service accountability to the consumer whereas refunds go because you're shewed away with no answers for your faulty merchandise, however these products you sell, big name brands you get kickback from, and most of all the profit that's been made by Best Buy from its consumers has surely cleared a path for a better system that what you are offering your consumers today. If you say not, BEST BUY IS JUST A GREEDY CONCLOMERANT that I hope meets it fate just as its given its customers!!!!