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My wife purchased a ring for me for Christmas from the Sears here in Augusta, GA at the Augusta mall. She purchased the ring on 12/21/2018. She presented the ring to me on Christmas Day. It didn't fit and I did not really like the ring. When she tried return the ring today(12/28/2018), the manager (Philip) told her that she could not return it because she removed the sales tag from the ring itself. She did not want to present the ring to me with the price tag still attached, so she removed it. She had the receipt, the ring and the sales tag, but he said he could NOT accept the ring back. Nowhere have I read in the Sears return policy about NOT being able to return something because a tag was removed. That's a bunch of BULL. What this manager was saying did NOT make any sense. He was very unprofessional and very discourteous when he spoke to us. It was as if he could care less about how we felt about not being able to return the ring, saying, "Well that's policy. Nothing I can do about that". It was how he said it. He had a nonchalant attitude. I didn't appreciate the way he was coming off and he was NOT apologetic like most managers I've dealt with in the past. This nonsense about NOT being able to return something because a price tag was removed is totally ridiculous. The manager and I exchanged words. My wife had to come in between us. He is a poor excuse for a manager and bad representative for Sears. We called the corporate office and we are waiting to hear back from the district manager.