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I was looking to purchase a product from JC Penny's and wanted to understand the Return Policies. Wow! After reviewing the customers feedback on returns, I now think I should shop elsewhere. The return policy seems simple as stated on their website, however way too many customers are having problems with returns. Seems JC Penny's doesn't follow their own policies or the sales associates and/or casher's don't know their jobs or have the ability to look up the Return Policies.