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Purchased my daughter some baking items, she's starting to decorate and design pastrie items. She forgot receipt at home, they refused the return. All she wanted to do was exchange for other baking items. It was 3 items total and I am a rewards member there and always use my telephone number when making purchases. She was told that the items were not found by number also, I took the items back w/o receipt w/no problem and they were fond w/number. Hmmm I wonder how this was possible or was it because it was my 17yr old african american daughter that intially tried.