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I bought a sample skin care kit used it for about 1 week but it broke me out. I no longer had the original packaging but did have my original receipt and all the products that came with the kits. I also purchased a nail polish, that did not work out either. After reading some of the return reviews, I was skeptical when attempting to return my unwanted items. But I went in any way and the cashier gave me a full refund with no problems! I did not purchase the items at the same store that I returned them to. <br /> <br /> As for my experience at that store, I was immediately greeted when I walked in and the cashier was super friendly. Shout out to the Virginia Beach store on VA Beach Blvd.