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Yesterday I had the worst customer service experience ever. The location was at 172 west 230 street Bronx Ny 10463 TJMaxx. At 17:22:11<br /> The cashier I encountered yesterday thought it was okay to be extremely rude and not helpful. I initially informed her that I was doing two returns and purchasing more items so it could either be an exchange or a return. I did let her know that I did not have my receipt. While I was waiting for her to start the order she decided to stare at me for 2 minutes after which she started yelling at me, asking where the receipt was. I responded by letting her know that I had already informed her that I did not have the receipt but to let me check in my wallet for it. When I did not find it I let the cashier know and I told her that I would like to do an exchange. She then started berating me, saying that it can't be an even exchange because I'm not getting the same items, to which I replied to her that I was fully aware of that. She continued on and on, so I just kept waiting for her to finish. She then took my ID and walked away, all the way to the other side of the floor. I looked at what she was doing since she took my ID with her. When she came back she told me I wasn't supposed to be looking at her at which point I reminded her that she took my ID so I wanted to see where she was taking it. By this time I was close to canceling the entire purchase. After she rung me out she insisted in keeping my Tjmaxx gift card. I asked her for it back to which she said that it didn't have any money left on it. I told her that I still wanted it since it is my gift card. Her behavior was completely appaling. She then threw the card in front of me on the counter. The whole interaction with her was a very awful experience, when all I wanted to do was pay for my items and go home instead of being berated and treated very rudely by this horrible cashier. <br /> Before I left I asked her for a second large sized shopping bag for my purchase which was sticking out of the bag that she packed. Instead of giving me another bag she asked another cashier to get it for me. The other cashier brought a small bag since she wasn't aware that I needed a big one. I asked her for a bigger one which she gave me without hesitation. It was the worst customer service I've ever experienced. I felt like I was being bullied by this cashier, from the yelling to the throwing of my gift card and trying to reprimand me when I was concerned that she walked away with my ID. I did not see her name but I'm including a copy of both my receipts. I hope this cashier gets proper training because her behavior was appalling and lacked any kind of decent customer service.