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I purchased a Q7LED 55" that malfunctioned after 7 months. After about 12 attempts to explain the situation to their customer service reps and trying to escalate the issue to someone who could actually help me, I was told by a "Case Manager" that he had it within his authority to issue a cash refund but that was not an option for me. I was told that my only "option" was an exchange for the same model TV from the same place of business I purchased the original. So Samsung is FORCING me to be a customer or be out the 1800 I paid for the TV that is not working properly and still under warranty. I feel like my right to chose has been robbed from me. Of course if the exchange TV last 366 days, Samsung won't have to do anything for me. There should be a law that allows the customer to chose what they would like to do when a product is defective while under warranty. Such as, a cash refund (even if it has to be on a prorated basis), repair (with extended warranty), or an exchange if so desired. The point is the consumer should have choices when a product fails and the manufacturer should be held accountable. It really is very sad and unjust. I think it is time to contact the Attorney General in New Jersey where their head quarters operates and ask people to do the same. A class action law suit might work as well.