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I had one of the best customer service experiences today. I had ordered some yarn, Yarnspirations Pantone, however after finding out what a pain in the tush it was to undo and then winding the yarn up ((seriously, who has time for that?), so I needed to return. Oh No..... I had already shredded the return lables and only had my email confirmation. I called the 800# and spoke to the sweetest lady (her name was Naja, I hope thats close) she explained that she would have to transfer me to a different person. It must be my lucky day, I was introduced and spoke to Josh. Honest to God, he made everything so easy for me. Due to foot surgery I am unable to drive, so he is sending me new mailing lables. I knom what a call center work environment is like but Naja and Josh were OUTSTANDING Thank You