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I bought a pair of sneakers for my granddaughter on August 5, at DSW, Poughkeepsie Mall, NY. After she'd worn them a couple of times they bothered her arch and were uncomfortable. Also, the pull-on tag in back was fraying already. I checked their return policy on line and we were within the 60 day return policy, August 26. However, the manager of the store refused to accept the return because the sneakers had been worn. How can a person know - before wearing the sneakers - if they are comfortable or not. Very disappointed with their decision and will not be purchasing any shoes/sneakers/boots from this store ever again.