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I order several times from JcPenney, but I must warn you they are terrible with fulfilling larger orders. I have larger orders consisting of more than 10 items to meet their free shipping minimum. Consistently, they forget at least one item. At other times, you might receive an apology note saying they could not fulfill an item. I was forgiving because the two items they left out were only about $3.99 each. However, this last order during the Ohio tax free shopping day, they didn't deliver 3 items. Instead, they included an apology note and that if I was charged, the amount would be credited to my bank account. It has been 20 days since that order was placed and 14 days since the full amount was charged. There is no credit to my bank account for the three items which total to $31 and some change. This, I cannot turn a blind eye to. There is no online chat representative in the customer service portion of the web site. There is no email. I have to call the 800 number and be put on hold. So my issue isn't settled yet, and I don't know for sure if it will be.