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I am super frustrated right now! I bought a leather bracelet band with a charm that clips to it. When I went to put the charm on, the clip broke in two. I went into the store to simply exchange it and they said since I had no receipt that they could not exchange it. I was not asking for my money back, I simply wanted to exchange it so I can wear it. Not only did the associate not know the policy and had to wait to call a manager, when she finally did hear from the manager as I was probably 20 feet away she shouted out in front of multiple customers hey ma'am, unfortunately we don't take returns or exchanges without a receipt. I come in to Michaels At least twice a month with my niece who I babysit once a week to do crafts and fun time with her. Looks like I will be finding a different craft store from here on out.