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I booked the ardoch house hotel on the 23rd July we had 150 pounds taken from our account.half way through our 4 hour drive we received a call from the ardoch house hotel manager stating that expedia had over booked our room and that they over book all the time and promised us that we would get an immediate refund from them as we told the manager that we did not have extra funds for further accommodation. Looking at my bank statement we have had no refund as of today....we are still waiting for our refund.this has been the worst experience ever in booking our regular trip away it caused us alot of unnecessary stress