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Just got back from DG Ortonville, MI where I was returning an item (home decor 16x20 completely new in the pacakage) and exchanging another that was broken when I opened it. I had paid with cash 2 days prior at another store. The manager, Mike, proceeded to tell me how hard it was to return items from another store. I asked why. He said he would not have room for another store's inventory. He had a super huge attitude and I took him to task on what he was saying. I JUST bought it, it was brand new and could be put right on the shelf. AND I was planning on buying more in that same trip. He still told me that it made his job very difficult. This was in front of 2 other customers and we all were shocked at what he was saying. It was so incredulous hat I said, "wow, I will go put it in the shelf myself to better serve you if it will help". Twice he stopped what he was doing on the return and just stood there staring at me. It was so awkward both times I had to ask if he needing something from me. I really felt like he was trying to scare me actually. If I were a district manager I would have fired him on the spot and walked him out. As I shopped, I noticed that the area where the home decor piece I returned was desalinated. It could have fit TWENTY more of the item I returned. It was in total disarray, so I doubt that he cared very much how it would "fit" on his shelf per his complaint with my return. As I was later checking out (after buying MORE than I returned, and I spend 100s of dollars here btw, only have returned items 2 other times in 5 years) he left the store for a bit. He was so hateful in his demeanor that I actually checked every side of my car for damage that he might have done. He was THAT hateful and his stare down was THAT awkward and unnerving. And it certainly felt like that was his intent. It felt like he wanted me to feel threatened, and I did. If I walk in and see him, I am turning around and leaving. Job well done, Mike. Way to intimidate your customers and have them never return. I suggest corporate send a secret shopper Mikes way, with something to return from another store. See how well that goes.