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Took a laptop in to get fixed under the manufacturers warranty, the laptop was bought 4 months before so it was covered, since BB/Geek squad is part of the authorized repair providers they were to going to handle it. The laptop needed to be replaced so per the manufacturer we should have gotten a replacement comparable computer or a refund but they had no comparable computer available so a refund should have happened. What happened instead was we got a store credit by using some geek squad protection plan coverage, that we did not buy, they feel justified in insisting that we only use the manufacturers refund money at their business.