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I don't know why I can't get cash back on a return that I used my debit card with . You can get cash back only if you paid in cash but if you use your card you would have to have the card with you in order for you to get a refund that can take anywhere from 7 to 10 business days !! If you don't have the card even with a receipt they will only give you store credit !! I will not be purchasing from Party City again !