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On going issues since March. Finally felt like it was going to be resolved on May 23rd. Samsung sent me a UPS shipping label to return the device over night and I was told as soon as they receive the device a new device would be sent out. I called and verified that they received the device on May 25th. Fast forward, still getting the run around as of today June 12th, still no phone. Now I was told they couldn't verify the serial number and that's why the new device wasn't shipped. But, according to case Management that has been resolved and it will be another 3-4 weeks before they can ship the phone. It has been turned over to the exchange department yet again and now needs another approval. One excuse after another! Very frustrated with Samsung! Customer service says all the right things, I am sorry, I understand, I am doing everything that I can for you..... Yes, telling me everything that I want to hear except when I can expect delivery of a phone that I have been waiting on for far too long!