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We purchased a mattress for $665 on sale in Jan 2018 online. When it arrived my GF didn't like it so we called to return it 3 days later. They said someone would contact us to arrange for pickup. Two months later we called and they said they had no record of the request. Then a month later two guys picked it up. Now it is June 2018 and my credit card has not been refunded and I am being charged interest. After four calls they started in inquiry then concluded there was no record of the return. We called the place that picked it up got the tracking and return # they hadn't processed it in the warehouse yet after 3 months total BS. It's 5 months after we started the return process and the balance is still on my card. Every time we call it's the run around call this number then wait on hold then click only to start all over again. We're filing a complaint with the Attorney General of NY State enough is enough.