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My Mom just wanted to exchange a defected brush she bought that day. The cashier said, &quot;No you paid with a check. You have to wait 10 days.&quot; My Mom explained again, I don't want a refund, just exchange the defected brush.<br /> The manager was called and had to escort her to look at another brush-which they didn't have. Long story short, she bought another brush for more money.<br /> Not good at customer service.