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I purchase a Samsung galaxy tab A 10 with 5 pen.<br /> My sister didn't like it so I brought it back to Braintree,Mass location and my sister has put a &quot;name&quot; on the user ?, anyway she forgot the name and I could not return it.<br /> (SM-P580NZKA), she became sick and was sent to the hospital when she returned back to the nursing home, I entered a code to wipe out the name (because she was never on the internet)and was told I could receive a $ $10.00 store credit for my new tablet. I will never buy anything from Best Buy again.<br /> Over the years I have purchased T.V. sets,Computers,(4)tablets among other things.