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We purchased a new 4k DVD player. It stopped working after two weeks. We could not return to best buy so we called Samsung. They said the turn around time was 7-14 days so we shipped it. That was March 22nd. It is now May 21st and we do not have our ne w4k player back yet or a refund. Samsung said they would call to tell us if it was repairable of if a refund or replacement would be sent out. They never ever called so the first couple times we called we got two different stories. The third time they said someone from the refund dept will call in 3 business days. No one ever called so we called back got the same story. Finally the 3rd time we called and they said the same story so we wanted to talk to a supervisor or upper management. They transferred us to a case manager. He swore they would call in 3 business days and the reason they didn't call the first few times the other support people said they would call was because they didn't initiate the call. well 3 days later no one called as usual. So here we go again with another call today and now they say that some one from the returns dept will call in 11 business days. I mean seriously, what kind of returns dept do they have. We asked for the refund dept's number so we could call them direct and they said we don't have that information and you can go to the supervisor or case manager and they will tell you the same thing we don't have that number. I am so sick of Samsung and their return dept and customer service department. They have absolutely no clue what customer service means.