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Original Comment
Needed new grass bag for lawn mower. Ordered on line. Received message that order was "incomplete". Foolishly reordered and received same message. Called. Mary explained that duplicated order could not be changed and to return one item. Both items delivered same day, same truck. Returned one item May 5 and tracked receipt May 10. Called twice to progress credit. Call center person almost incoherent. Received message May 19 that return was "unsaleable" and no credit would be given. Entered a disputed charge with credit card company. <br /> <br /> Reading other people's comments, is there any wonder Sears is a struggling organization?
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