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I returned a rotary cutter that was defective. I had a receipt, but no original packaging. If you read through Michael's complete return policy, original packaging is not required for in store purchases. At any rate, I didn't appreciate the condescending and accusatory tone when they questioned me about my return. I did receive partial store credit, but the experience was unpleasant, to say the least. If this is how they treat customers, I may have to shop at a different retail store.