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I've gone 7 weeks without my fridge being fixed. Only 5 months old. Last repair people deemed it unrepairable and Samsung won't let them write it up as unrepairable and insist on sending more technicians out. Customer service reps put me on hold to call them and confirmed it is unrepairable but said they are sending more techs out anyways and it could be a couple more weeks before that happens. We were told it is what it is. Awful experience. Think they are hoping we throw in the towel and just buy a new fridge.