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Greyhound gave me the run around for 6 months to refund a refundable ticket! The last conversation with Greyhound ended with "please check back in a week if you don't see refund." I said "I am not going to call you again. If I don't get refund in a week, I am filing a complaint against you with Better Business Bureau". After I filed the complaint, I got the the refund! (minus $19). I will never do business with Greyhound!