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UNETHICAL COMPANY....I recently purchased two airline tickets and purchased a Cancellation plan thinking I would be protected and would be eligible for a refund in the event if I had to cancel which in this case I had to cancel due to unforeseen circumstance. Flight is not scheduled until end of April but yet they will not refund your money even if you cancel prior to departure. Spoke with 2 reps who played the blame game and directed me toward American Airline who I later contacted and spoke with 2 more reps and a manager. One rep clearly told me I would received the refund on my card. When I called back to inquire on how long it would take to show up on my bank account. Next rep told me it was just a flight credit and that I also had to pay a "change fee" of $200 which would then cause for my ticket to only be worth $75. Call was escalated and the manager was not helpful at all. I'm never booking with this company again. SLEEZY/ UNETHICAL PRACTICES