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My Refrigerator which was under warranty died on February 1st, Three Tech visits later it was pronounced not repairable. I was given a #7000 authorizing a exchange or refund on 3/20.<br /> <br /> On 4/5 I received an email saying the refund was approved. No one at Samsung will give me a date. The damage so far...3 days off work, canceled family Easter visit , Eating out almost every night, 20 bags of ice , countless hours pleading for help to put this nightmare to bed.<br /> <br /> No end in sight....If Samsung has a mission statement, I'm sure this experience doesn't reflect it,