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Hi , I had ordered shoes online. They sent a wrong size . i have been trying to return this for almost 4 weeks now !!!. Worse customer service, never experienced so much inconvenience trying to refund an item in UK. I have made numerous phone calls as well as emails asking for arranging a refund but with no success. Overtime i am told by customer services , the refund team will contact me to arrange a date but nothing has happened so far .. Its a nightmare !!