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Fuming! Upset! I bought a flexible ticket in February 2018. Due to health reasons I requested a refund in March 2018. Greyhound's site requests a written letter requesting a refund which I supplied with all pertinent information and all the printed ticket information. I mailed this<br /> packet by certified mail 03/19/2018. I was informed by the USPS that my packet was picked up on 03-23-2018. <br /> I called Greyhound 214-849-8966 requesting information on refund. I was asked for Name, Address, Credit Card number and Phone number. A lady told me that it would take 7-14 business days before a refund was issued and she gave me a reference number.<br /> I called Greyhound and spoke to Evin on 04-06-2018 requesting an update on my refund. He told me that I need to wait one more week and then call back because they needed more time. <br /> TIME FOR WHAT?! <br /> Trying to get a refund from Greyhound is like pulling teeth! Why in the world does it take your company so DAMN long to refund a ticket. You definitely need to update your system for an easier way!!!! Hell look at all the negative replies but you probably already have and don't give a damn.