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Hi all,<br /> <br /> I am facing the same issue. I returned my Samsung S8+ phone for exchange by end of January 2018 and still there is no replacement phone sent to me. It is first week of April already. Before this I sent back and forth 4-5 times for repair, which they could not rectify. So literally I am not able to use my phone since october 2017. Samsung Repair, Exchange dept and customer service sucks. They cant even tel me the reason for delay. And customer service executives have no way to connect to exchange dept to know the status.