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I returned my phone end of JAN 2018 and it's almost April and still no refund. I call every week andv they say wait another 14 days ugh their customer service sucks! It's not my fault you are unable to fix the phone so why do I have to wait forever to get my money back. I have no phone its ridiculous. Smh I love samsung products but damn their customer service is awful.I don't know if I want to buy from this brand again. I wish I would have never sent the phone. Smh this is crazy. They don't care.