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I bought a DVD from DG so the kids would have something new to watch on the snow days. But the disc was already scratched when I opened it. We tried to watch it anyway, but it wouldn't work. I tried to take it back, but I didn't have the receipt. I told the assistant manager this and explained to her that I just wanted to exchange it for the exact same thing. Technically, I don't need the receipt for that, especially since I'm in that DG every day, sometimes multiple times a day. But they didn't have another one, so I told her I would get one that cost the same... or more.. and pay the difference.. she said that was fine. I picked out a movie that cost $15 more. When I went to check out, she realized that the original movie didn't have a barcode ... it was on the plastic that I had already thrown away. So she called her manager... they said it was a no go.... which I completely understand. I didn't argue... I said it was ok ... and I bought the other movie anyways. After I left, I realized that i had used my digital coupons the day i bought the first DVD, so I went on my profile and found my digital receipt!!! I went back in there tonight... it was the same girl working... I told her I had a digital receipt, she said she would call and ask her manager if she could use the digital receipt....... and I was told that they couldn't use the digital receipt to do an exchange. So like... what purpose do they serve then? I'm so dumbfounded. Not only do I have proof of purchase, but I also have the barcode number or whatever. So why can't they use that!?!? I didn't argue with her, though. I had a sick kid and a 1 year old with me. Not trying to get into it with someone who clearly doesn't know anything about the policy and probably doesn't get paid enough to care.